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Seigler Pet Grooming 2025 Policies and Procedures

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Client acknowledges that this agreement has been read and agreed to before any services have been completed beginning January 1, 2025. For the purpose of this agreement, the use of acronym "SPG" will represent Seigler Pet Grooming. Please appreciate the following notes, policies, and procedures for 2024.

 

***CLIENT ACKNOWLEDGES THAT THIS AGREEMENT HAS BEEN READ UPON SCHEDULING AN APPOINTMENT WITH SPG AND BEFORE RECEIVING GROOMING SERVICES FROM SPG*** 

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Pets are accepted for grooming only under the following circumstances....

  • The pet is fit and healthy. Grooming which takes place on an elderly or infirm pet will be at the owner's risk. Grooming may expose pre-existing health/skin conditions for which SPG cannot be held liable. Special circumstances may be made at SPG's discretion but must follow their policy for reporting an injury or quality concern mentioned later in this agreement. 

  • The pet's rabies vaccine is up to date (as required by law) unless otherwise discussed. 

  • In the event of an emergency, in your absence, you authorize SPG to contact the nearest Veterinarian and authorize the Vet to treat the pet as necessary at your expense. 

  • Client acknowledge that if pet is nervous, aggressive, or active for the grooming process that SPG will take every precaution to ensure that pet and groomer are kept safe. In the event of an accident, client will not hold SPG liable for injuries. 

  • Payment is to be made at the time of service. Payment can be cash, check, or Venmo. Credit card payments will be accepted at a later date. 

  • “De-matting" or complete coat removal will dramatically alter your pet's appearance. This procedure may expose pre-existing health\skin problems for which SPG cannot be held liable. 

 

1. Scheduling

Appointments must be made through direct contact with SPG via the business number or in person at an existing grooming appointment.

 

***SPG no longer offers "open scheduling". This means that while every effort will be made to honor your request for a day and time, SPG operates via tightly constructed routes to serve the most clients in the most efficient way possible. This also means that your appointment day and time can be changed at anytime without notice (though reasonable notice should be given). ROUTES ARE CONSTANTLY TWEAKED UP UNTIL THE SUNDAY BEFORE YOUR APPOINTMENT. IN MOST CASES, YOU SHOULD RECEIVE A CONFIRMATION FOR YOUR APPOINTMENT THE SUNDAY BEFORE YOUR APPOINTMENT IS SCHEDULED. IN ADDITION TO ROUTE EFFICIENCY, ONE OF THE CHIEF REASONS SPG IS MAKING CONSTANT TWEAKS TO ROUTES IS TO ACCOMMODATE THE MOST CLIENTS IN THE MOST EFFICIENT WAY POSSIBLE. 

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***In rare instances, SPG's approach to scheduling and route management may not work for all families. SPG is sorry and has considered this approach to be the best for the most amount of people. PLEASE NOTE, ALTERNATIVES SUCH AS BEING BOOKED OUT SEVERAL MONTHS, OFFERING NO LAST MINUTE APPOINTMENTS, NOT BEING FLEXIBLE, INCREASING PRICES, AND HAVING AN AGGRESSIVE CANCELLATION POLICY HAVE ALL BEEN CONSIDERED AND SPG HAS DECIDED ON FLEXIBILITY AND A LARGER SERVICE AREA. WE ACKNOWLEDGE THAT WE ARE ASKING A BIT MORE FROM OUR CLIENTS, BUT STRIVE TO GIVE YOU TRANSPARENCY, FAIRNESS, VALUE, AND FLEXIBILITY.

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***SPG no longer offers specific start times. All clients should expect an arrival time within 60 minutes of the confirmed time. For example, if your appointment begins at 9:30am, SPG may arrive from 9:00-10:00. SPG is seldom early, but on a day when you're least expecting it, it is likely to happen. 

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WHAT TO EXPECT THE WEEK OF YOUR APPOINTMENT

 

YOU SHOULD RECEIVED A CONFIRMATION OF YOUR APPOINTMENT BY THE END OF THE DAY ON THE SUNDAY BEFORE YOUR APPOINTMENT.

 

ON THE DAY OF YOUR APPOINTMENT, GROOMER CHRIS will alert you when he is on his way to your address. It should take place just before the confirmed time or during the 60 minute arrival window as mentioned above. If this is a problem, please contact SPG at their business number to discuss rescheduling.

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  • SPG has no official cancellation policy. Cancel at your own risk. 

  • Mobile grooming becomes challenging and uncomfortable for your pet when temperatures drop below 24 degrees. SPG will likely stack their schedule around colder weather and not work when temperatures are under 24 degrees.

  • More than policy and procedures, SPG will strive to treat you as they want to be treated and ask that you try to  do the same. 

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2. No-Shows are considered cancellations and are subject to SPG's lack of a cancellation policy. 

 

3. Pricing

SPG has done and will continue to make mobile grooming as affordable as possible. Because of this, every effort must be taken to manage our mobile routes efficiently. Clients of SPG agree to allow us this flexibility. Travel fees may be accessed with notice for clients who insist on certain days and times after being made aware that it will impact SPGs route for that day.

SPG despises gimmicky pricing models and will provide all and any services for the agreed upon price range. We will not ever charge you extra for things like conditioner, extra deshedding, nail dremmeling, teeth cleaning, ear cleaning, and anything else that they offer. 
 

***FIRST TIME CLIENTS*** PRICE QUOTES ARE NOT FINAL UNTIL GROOMER HAS COMPLETED THE FIRST GROOM. Once this first service occurs, SPG is able to finalize the quote and agree to that price for future grooms. This is due to the variance in coat condition, dogs behavior, and dogs health. For example, a large dog could have a thin coat and be well behaved where a medium sized dog could be thick coated, poorly behaved, and sick, which would justify a higher price due to the increase in effort needed to safely and effectively work with your dog. SPG prefers to tailor pricing to every client rather than blanket charge our entire market based on size and breed. It is our view that this is more fair to the client and the groomer and is better than charging an hourly rate which creates questions over how long it takes the groomer to complete the groom. SPG will provide an exact quote or a range for the first groom. At the appointment, groomer will finalize that price and every effort will be made to continue at that price for the foreseeable future.

 

4. Designer Breeds (doodles, schons, orkies, etc...)

If you own a dog that is considered a "designer breed", you must be actively involved in the upkeep of its coat. This is crucial if you want the dog to be kept in a longer length than 1/2". SPG has no desire to demat dogs that are in unusually poor condition (i.e...pelting, etc.). The groomer will determine the condition of the dog after beginning to work on your dog. If you are not on an "every four week schedule," SPG accepts no responsibility for your dog being in poor or below average condition.

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THE COMB TEST IS THE EASIEST WAY TO DETERMINE COAT CONDITION OF A DESIGNER BREED. THIS PROCESS INVOLVES TAKING A COMB THROUGH THE COAT ALL THE WAY TO THE SKIN AND PULLING IT OUT. IF THIS CAUSES PAIN AND DISTRESS TO YOUR DOG IN SEVERAL AREAS, YOUR DESIGNER BREED IS EITHER MATTED OR PELTED. SPG will only demat your dog if his or her temperament allows for it. Additional fees will apply as the process of dematting a dog takes hours. In most cases it is best to simply shave the dog and reevaluate your commitment and SPG's willingness to keeping your dog long.

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***SPG IS NOT RESPONSIBLE FOR THE POOR COAT CONDITION OF DESIGNER BREEDS OR ANY OTHER BREED OF DOG THAT IS NOT ON A REOCCURING 4 WEEK SCHEDULE. 

***THIS POLICY IS CONSISTENT WITH SPG's LOVE FOR DOGS. While aesthetics are a wonderful part of our furry friends existence, their joy and comfort are the top priority of responsible groomers and loving owners. 

 

6. Right to Photograph

SPG reserves the right to photograph and film your pet and share this media in any way they deem reasonable unless you request via a message to the business number to the contrary. 
 

7. Injuries and Concerns about Quality

In the event that you are not satisfied with your groom and/or you believe your pet was injured during a groom, the following steps must be followed. Pictures must be taken and sent to SPG via the business number within 48 hours of the completion of services. In the event of an alleged injury, if veterinary services are needed, SPG must have photos of the alleged injury with a statement from your pets doctor as to the likely cause of the injuries. An invoice must be provided to SPG. SPG will resolve the issue within 30 days of being notified. All communication will be documented and submitted to the Colorado Department of Agriculture. 

***SPG will not reimburse any client for veterinary services that are sought for skin irritation for a dog that was in poor coat condition. Client agrees that dematting can lead to irritation and is not the fault of SPG. This includes and is not limited to areas that are matted and/or pelted that the owner sees as optional areas (such as the testicles or anus), but SPG deems necessary to shave in order to ensure the dogs health and proper function.

 

In the event of a concern of quality, the following steps must be taken. Photos must be taken and submitted to SPG within 48 hours of the completion of services. A statement from a dissatisfied pet owner must be provided in writing--electronic submission is fine. SPG will review the concerns and offer a resolution within 48 hours of being made aware of the concern. The solution will be one of the following; groomer returns as soon as possible to correct the alleged mistake or a partial or full refund is given.
 

***allegations of injuries and/or quality concerns without photos, an explanation, and an invoice (injuries), will not be resolved. 

 

8. More Importantly...

Thank you for being a huge part of SPG and our family business. While any formal acknowledgement has to sound legal, strict, and even testy, you are not dealing with a corporation, but rather a man and a woman who love this area and are thankful that you have chosen to use our services. We commit to be as fair as possible when applying any of the aforementioned policies and ask that you do the same. Together, we can provide your pet with a safe and happy grooming experience and make a positive impact in our wonderful little community. 

Sincerely,

Chris and Victoria Seigler
Owners and Groomers

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